Made in the USA Since 1895.
We want you to be completely happy with your purchase.
We offer a 100-day return policy for stair kits if unused and in their original packaging. Before authorizing a return, we will coordinate with you to facilitate the return. Return shipping charges will apply and be deducted from the amount to be refunded. Returns will be inspected. We may ask you for photos of the return shipment before it leaves your premises.
Please keep in mind:
IT’S IMPORTANT TO VERIFY MEASUREMENTS BEFORE YOU ORDER
Like the old adage “measure twice, cut once,” perhaps this goes without saying. We just want to make sure you select the right stair before you make a purchase.
WHEN YOU RECEIVE YOUR SHIPMENT
Inspect your shipment and (if applicable) note any damage immediately with the carrier before accepting. See the Shipping FAQ.
WHEN IN DOUBT, CONTACT US
If you have any doubts upon receiving your stair kit, keep it unopened and in a secure, dry location. If you have any questions, at any time, just give us a call at (301) 733-8255.
IF YOU’VE OPENED A BOX
We will handle “opened box” returns on a case-by-case basis with the ultimate goal of resolving your issue in the most fair and reasonable way. Call us at (301) 733-8255 to discuss your situation.
If you want to cancel an order, you must do so before the product ships. Once an order ships, the order cannot be cancelled (but see our 100-DAY RETURN POLICY FOR STAIR KITS above).
Custom stairs are not eligible for return. Duvinage and Sharon Stairs provide full terms and conditions on the Proposal Contract. If you are a custom stair customer with any questions on your order, please contact Duvinage.